Do you like surprises?

At the very least, you probably don’t like surprise costs.

All too often, moving companies will entice customers into booking moves without actually revealing all the costs and details. Make sure you are aware of the common hidden fees, misleading claims, and baiting tactics when looking for a quote for a move.

Or you could just go with a reputable company like Citymove that will lay all the facts, charges, and terms bare.

Here are a few tips from your friendly, honest coordinators at Citymove to help you avoid being taken advantage of:

Base to Base

Why pay for the movers to travel to and from their depot? At Citymove we start the charge when we get to your pick up address and finish when we get to your final drop-off address.

Rounding Off to the Nearest Hour

Why round off to the nearest half-hour or hour when you’re not even using the movers’ services? Many companies will charge you for that additional twenty minutes of the hour while they drive off with your money. Citymove believes that one should only pay for what one is actually using. That’s why we charge to the minute – nothing less, nothing more.

Unethical Time Wasters

Citymove is fast, fit, and efficient. This means we won’t waste your time just to rack up the minutes and thus, the cost. We are aware that you don’t want to spend lots of money and that you have other things to do with your time.

“Full Insurance”

Only an insurance broker can provide full cover for your move (loading and unloading) – not a removalist company. If you do not get a product disclosure statement, you are not insured.  However, what we can do is provide you with a cheap service warranty starting from only $69 that will cover your belongings should you be worried about the risk during the move.

Do They Include GST?

Many companies will give you a nice low price that seems perfect and well within your budget – but they fail to mention that their price is before GST! All of Citymove's prices are inclusive of GST so you don’t have to work out the additional cost and so there are no surprises once the job is finished.

Honesty is a virtue. Check out Citymove where we strive to provide you with all the details and help possible so you won’t be shocked with unwarranted fees at the close of the job.