Nobody Makes Your Move Easier Than Us.

Everybody is different and so is every move! It would be impossible to give an exact time that the move would take as there are lots of factors that affect this. Obviously our team will work as hard as they can to get your move done in the shortest possible time.

Being ready to go will decrease the time and making sure the access is great will help speed the process up and keep your costs down.

The time booked is purely the start time for the move. The guys will keep working until they have completed the move, remember, no job is too big or small. They will be with you at the time you've booked and give you a call when they are around 30 minutes from your pick-up address.

People often assume that even if we don't cover everything, homeowner's or renter's insurance will, however this is rarely the case.

Citymove has full public liability and transit insurance to cover your goods should any major incidents occur on the road or in your residence. Because moving is a fragile business, we tend to find most incidents and damage occur during load and unload.

Therefore we highly recommend you consider taking out a separate policy to cover damage in these unforeseen circumstances. We have insurance policies available for this specific reason. If you'd like to know more please request a quote from our friendly staff when they call you to confirm your move details.

We do have public liability insurance but should something happen during the move to claim you would have to prove that the removalists were negligent. We have transit insurance available for you to purchase. This covers your items whilst transiting between your pick up and your drop off. It's the best way to ensure you're covered should any mishaps occur.

The extra $100 is to send the best piano team in your area with all the equipment required to perform your move professionally and safely reducing the risk of damage.

If on the day you have more than originally anticipated, we can help! With interstate moves we may have extra space on the truck for your items which can be bought on the day directly from the driver. The other option is we see if we can book a bigger truck or team at the last minute. Either way, we can figure something out.

Any item of high value (usually more than $300) that the drivers has a high risk of damaged in the move will need to be professionally wrapped. By accepting this recommendation we can ensure the item arrives the same way it left

The time starts from the moment the guys arrive at your property, unlike a lot of companies we only charge a 30 minute call out fee to your property. Once our staff have secured all your items safely and securely in the truck they will endeavour to get to your new property as efficiently as they can.

Obviously certain things such as traffic are out of our hands and it would be in the minute cost.

The best answer here is "As soon as possible!". The more time you allow, gives us the opportunity to extensively plan out your move, and the smoother and more stress free the overall relocation experience will be. In general we recommend allowing at least 3 to 6 weeks to plan everything out and create contingencies for any risks that arise.

With respect to the above information, while it`s important to book your move as early as possible, we do also specialise in emergency moves, so if you have a short term job that needs to be done as soon as possible, give is a call on 1300 729 994 and we`ll get you on your way!