"If you want your house move done properly... get the Citymove team to do it for you!"
Hi, my name is James Russell, and for the last 18 years Citymove has been helping both local and interstate clients complete their house moves in an efficient, effective and budget friendly manner.
Whether you're just moving a short trip down the road, or making a long move interstate our processes allow you to focus on what you're going to do when you arrive, rather than worrying how your stuff is going to get there!
So give us a call and find out how my team of professional removalists can work with you to guide you through a pain free relocation.
James Russell - CEO
Citymove Pty Ltd
How It Works
BOOK ONLINE OR PHONE
Book your move online, or have a chat with one of our friendly staff! We'll figure out times and volumes to be moved and you'll get a quote on the spot.
FIT & PROFESSIONAL MOVERS
We're AFRA accredited, which means we only hire the fittest and most professional of movers and we always deliver the best service possible.
ENJOY YOUR NEW HOME!
Once you're in your new home, you can take advantage of our little extras like free utility connection setup, or professional cleaning services.
One Contact, One Call, Everytime
Unlike many larger moving companies, you get a dedicated move co-ordinator for your move and won’t have to relive all of move the move details with an impersonal call centre. Not only is yourmove co-ordinator dedicated to planning your move down to the finest detail, they’re also on call to answer questions you have and fulfil any urgent needs that arise.
Fully Qualified & Industry Backed
Our team of professional logistics coordinators and removalists have the training and backing of the most recognised Removals industry association in Australia. The Australian Furniture Removalist Association (www.afra.com.au) ensures the movers you get supply a service and professionalism that will exceed your expectations and complies with all the necessary government and WHS regulations.
Home Relocation Specialists
Citymove started in 1999 moving house and distributing office furniture and fitouts in Sydney. Since then we have performed over 120,000 relocations and have unique systems built around getting everything done with a minimum of fuss. Our larger teams and fit, trained movers understand the complexities and stresses placed on families during a house move and we specialise in taking them off your shoulders.
Project Managed From Beginning To End
A house or apartment move is far often more complex than people remember, and there are many moving parts. We’ve seen and worked through just about everything that can possibly go wrong, and to make sure things go smoothly you’ll be allocated one dedicated move co-ordinator who will work with you throughout all phases of your move.. we’ll be with you every step of the way!
Frequently Asked Questions:
Getting down to the finer details..
How long does it take to move a house?
Everybody is different and so is every move! It would be impossible to give an exact time that the move would take as there are lots of factors that affect this. Obviously our team will work as hard as they can to get your move done in the shortest possible time.
Being ready to go will decrease the time and making sure the access is great will help speed the process up and keep your costs down.
What happens if Citymove doesn't finish within the booked times?
The time booked is purely the start time for the move. The guys will keep working until they have completed the move, remember, no job is too big or small. They will be with you at the time you’ve booked and give you a call when they are around 30 minutes from your pick-up address.
Do I really need insurance for my move?
People often assume that even if we don’t cover everything, homeowner’s or renter’s insurance will, however this is rarely the case.
As an AFRA accredited removalist, Citymove has full public liability and transit insurance to cover your goods should any major incidents occur on the road or in your residence. Because moving is a fragile business, we tend to find most incidents and damage occur during load and unload.
Therefore we highly recommend you consider taking out a separate policy to cover damage in these unforeseen circumstances. We have insurance policies available for this specific reason. If you’d like to know more please request a quote from our friendly staff when they call you to confirm your move details.
Doesn't your insurance cover me?
We do have public liability insurance but should something happen during the move to claim you would have to prove that the removalists were negligent. We have transit insurance available for you to purchase. This covers your items whilst transiting between your pick up and your drop off. It’s the best way to ensure you’re covered should any mishaps occur.
Why do I need to pay another $100 to move my piano?
The extra $100 is to send the best piano team in your area with all the equipment required to perform your move professionally and safely reducing the risk of damage.
What happens if I have more to move than I booked?
If on the day you have more than originally anticipated, we can help! With interstate moves we may have extra space on the truck for your items which can be bought on the day directly from the driver. The other option is we see if we can book a bigger truck or team at the last minute. Either way, we can figure something out.
Does everything need to be plastic wrapped?
Any item of high value (usually more than $300) that the drivers has a high risk of damaged in the move will need to be professionally wrapped. By accepting this recommendation we can ensure the item arrives the same way it left
If the truck is stuck in traffic, will I still be billed for the time?
The time starts from the moment the guys arrive at your property, unlike a lot of companies we only charge a 30 minute call out fee to your property. Once our staff have secured all your items safely and securely in the truck they will endeavour to get to your new property as efficiently as they can.
Obviously certain things such as traffic are out of our hands and it would be in the minute cost. But remember a few extra minutes will not be rounded up to a full hour like other companies!
How far in advance should we book?
The best answer here is "As soon as possible!". The more time you allow, gives us the opportunity to extensively plan out your move, and the smoother and more stress free the overall relocation experience will be. In general we recommend allowing at least 3 to 6 weeks to plan everything out and create contingencies for any risks that arise.
It's an emergency.. are you able to fit me in pretty please?
With respect to the above information, while it's important to book your move as early as possible, we do also specialise in emergency moves, so if you have a short term job that needs to be done as soon as possible, give is a call on 1300 729 994 and we'll get you on your way!